I called Apple’s Customer Relations. This was an interesting experience for a couple of reasons. First off, the number is really for support. As a result, the first person I spoke to tried to sell me AppleCare since I was outside my phone support window. I told them I was calling to speak with customer relations, not support. They asked why, I told them, and then transferred me.

Then I was on hold for 10 minutes. Eventually Patte answered. She was pleasant on the phone. However, she really didn’t seem to understand my frustration. She said she wanted to keep an eye on the current repair. I don’t understand this logic since the machine has never been lost in transport and Ive never had it take forever. My problem is with the fact that the mainboard has been replaced TWICE! She said apple needs to make a reasonable attempt at repair before they replace the machine. I’ve never had this kind of trouble from any other piece of euqipment.

Apparently, they feel that it’s reasonable to continually repair the machine. At least until the warranty runs out. At which point I expect them to tell me I’m screwed.

When I confronted her about this, she said that if I have the same problem they’ve previously repaired they may, (how non-committal of her), still cover it.

Whatever, anyone want to buy an iBook?